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Our model is built around you—the customer and broker/consultant. Our goal is
to meet your needs in the most efficient manner.
Here's how we support you:
Sales Executive/Strategic Account Executive:
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Becomes an expert on your culture, objectives, benefits strategy and
expectations
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Is dedicated to you and accountable for your overall satisfaction
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Partners with you and your broker/consultant in enhancing your plan and its savings
through ongoing analysis and regular results meetings
Account Manager:
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Oversees all aspects of your plan administration and serves as your dedicated
service contact
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Provides guidance through the implementation process; implements all plan
changes
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Coordinates open enrollment meetings and participates in benefits fairs
Team Leaders (Supervisors):
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Solve day-to-day claims issues as well as escalated, complex customer service
challenges
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Work with experts throughout the organization to maintain quality of daily
operations
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Provide technical expertise to the team
Benefits Experts (Customer Service Analysts):
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Handle claims processing and customer service for you and your employees
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Have pride of ownership and accountability
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Complete a comprehensive training and mentoring program
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Are committed to high-quality and rigorous performance standards
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