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Repricing Team
Location: San Antonio
Division: UMR
Department: Repricing
Billie Eddy, Kari Latronico, Cheryl Meyer, Andrea Padilla, Josie Reyna, Natica
Rivera, Seandra Sanchez and Paula Smith
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Sometimes, the best customer service starts with improving our own processes. One
such example is the San Antonio repricing team that helped to improve internal processes. Their
work had an amazing impact on the UMR claim resolution and turnaround time. Comments from
internal customers include, “I can get answers the same day; faster and easier to understand, and
the process is much better than the old one.” Thank you, repricing team, for finding ways to
provide better service to our clients!
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