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Liz Hernandez
Location: San Antonio
Division: UMR
Department: Claim Services
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Liz Hernandez, customer service representative, went above and beyond to help a
client sort through her medical bills. By calling providers and educating her client, Liz turned
what was a confusing issue into a satisfying experience. The client was impressed, saying, “I had
no idea I would receive this much help. Liz, I truly appreciate your help.” Congratulations, Liz,
on a job well done!
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