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Trina Massey
Location: San Antonio
Division: UMR
Department: Claim Services
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Helping members is more than answering questions, it is listening and caring.
Customer Service Analyst Trina Massey was there to help a member who was scared and dealing with a
serious health issue. Trina’s compassion helped the member and her attention to detail ensured this
client received the care she deserved. As a co-worker explains, “If Trina had not listened and made
everyone aware of the extent of the situation, we would not have been successful in helping this
client.” Trina, your dedication to our members is inspiring!
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