Tina Massingale
Location: San Antonio 
Division:  UMR
Department:  Claim Services 

Tina Massingale’s compassion was evident while assisting a member whose son had passed. Tina, a customer specialist, went above and beyond by providing a list of providers offering bereavement counseling with available appointments. The client commented, “While we try to do what we can internally to help the families in situations like this, how wonderful to have a vendor that partners strongly with us to do the same. Tina should be commended for her outstanding commitment to customer service.” Tina, thank you for showing our clients that UMR cares!