Confidentiality Practices

At UMR, we support the concept of total confidentiality. We also hold our business associates and our affiliates to similar confidentiality standards. All personal information or other confidential information must be used and disclosed in a manner consistent with applicable federal and state statutes and regulations, contractual obligations, and UMR policies and procedures. Confidential information includes but is not limited to, protected health information, non-public financial information, and trade secrets.

Protected health information is individually identifiable health information that is transmitted or maintained by our customers and UMR in performance of our service agreement. This includes information in electronic, paper and oral form. If an individual's past, present, or future medical information can be discovered from the information it is protected. Protected health information may be used and disclosed solely for business activities related to health plan payment and health care operations as defined in the HIPAA privacy rule.

Non-public financial information includes confidential information of a financial nature that is shared with UMR in the course of providing products and services to current, prospective or prior customers. This information is not otherwise available to the public and includes but is not limited to the following: credit history, financial benefits, business records, accounting, contracts, claims, policy information, and any other data financial in nature.

Trade secrets include any proprietary information of our current, prospective or prior customers that is obtained through the course of business activities, and through the provision of products and services. This information is not otherwise available to the public and includes but is not limited to the following: business records, contracts, claims, products, business methods, data processing procedures, marketing strategies, pending projects or proposals, mailing lists, and any other information related to an organization's activities, products or services.

Information Collection and Use

We collect certain information that users voluntarily submit and certain information related to Internet usage. We do not collect personally identifiable information from any person we know is a child under the age of 13 as we do not allow them to register.

We do not use information obtained from users to promote material goods, our own or those of business partners. We do use information obtained from Users who complete a Health Risk Assessment or a Precious Cargo Enrollment Form, or use the secure messaging with a nurse feature, or use the condition center diaries, or other means to promote its voluntary health management services, such as the Disease Management Program, and the Precious Cargo Program among others.

We collect data elements on prescribed forms. In the course of conducting our business we may share information you provide to us strictly on an as needed basis or otherwise required by law. In certain situations, and in no event contrary to applicable public policy, we would share information about you to: 1) our affiliated companies in order to provide a service to you; 2) a third party if reasonably necessary to enable them to perform services for us such as claims inquiries, appraisals, or the detection of fraud or material representations; 3) governmental authorities; 4) persons or organizations conducting legitimate research.

UMR does not use, disclose, sell or transfer any personal information without consent unless required or permitted by law or regulation. In cases of permitted disclosure, we will disclose information in compliance with applicable laws and regulations and will require the recipient to protect the information and use it only for the purpose provided. The information we collect and maintain may be retained indefinitely.

Online Tracking

Click Streams
We may capture click streams to help us learn what parts of our site are most popular and among which audiences. We may also use them to help us optimize our user interface, to analyze site usage statistically, to improve content, and to customize our site's content and layout. In short, we use this information to allow us to tailor our site and to meet your needs better. We analyze click stream data to track trends and behaviors--not individuals. We are interested in our audience size, return visit rate, and similar data on an aggregate basis. We also capture date and time information of visits, pages visited, and the time you spend with us.

Cookies
Cookies are pieces of information that a site transfers to your computer's hard drive for record-keeping purposes. They can make the site more useful by storing information about your preferences at our site. It is almost standard for any interactive Web site to use cookies. Cookies do not identify a user, but they do identify a user's computer. Most browsers are set up to accept cookies. If you prefer, you can set your browser to refuse cookies, however certain areas of the site may not function properly or conveniently for you.

We do not use cookies to track, report on activity when you are not on our site, or pass your data to other sites. We do not use cookies to collect personal information such as your email address. We do not combine information collected through cookies with other personal information. We do not knowingly make any of the foregoing information we collect available to anyone else. We make no attempt to look at or examine other cookies or information that may be stored on your computer.

Use of E-mail

E-mail messages sent in clear text over the public Internet can be observed by an unintended third party. Nonencrypted Internet email communications may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us.

If you wish to keep your information private, please do not use email to communicate information to us or request information from us that you consider confidential. If you wish, you may contact us instead via telephone at the phone number provided on your member ID card. You are responsible for supplying us with reliable means to contact you should you agree to certain services.

Protected Areas of UMR Web Site

There are some areas of our Web site where we have made special provisions for a more secure environment in which we exchange information with you. It is designed to give our customers and members a protected means of gathering information and transacting benefits administration over the Internet. In order to enter and use these areas of our Web site, you will need to use access codes we provide you for authentication purposes. These access codes are meant for the exclusive use of each individually designated user. Applicable law, contract, and professional ethics to access and use these areas of our Web site bind individual users.

All of the data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic and managerial procedures to protect the information we collect online. Secure servers and encryption technology safeguards all personal information.

Correcting or Removing Your Personal Information

If you would like to correct any personal information you have provided to us or request that we limit or remove your information from our records, contact us at 1-866-881-0800. We will delete your personal information where feasible. We will respond to you within 3-5 business days.

If you do not receive adequate resolution of a privacy-related problem, you may mail: