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| Our value proposition
At UMR, we offer you:
1. Personalized and accountable service
You could say: ‘we get it.’ We know that plan members want caring,
prompt service and plan sponsors want a true extension of their human resource teams. Using
technology as a tool to provide personal service 24/7 and easy-to-navigate online resources with
relevant and understandable information, we lead the industry in terms of performance metrics and
service guarantees.
2. Flexible, customized solutions
Our business model is classic TPA—focused on flexibility in plan
designs, banking arrangements, customized reporting, multiple care management and wellness programs
and access to value-added ancillary services. In addition, we work well with multiple partners
including local, regional and national PPO networks, stop loss carriers and pharmacy benefit
managers to provide our customers with a flexible yet integrated solution.
3. Strategic cost and risk management resources
Using local, regional and national network partners (including the UHC
Options network) we can save customers money. But, discounts are not our only offering. Efficient,
advanced claim controls and management also maximize non-network savings. That’s why we provide
preferred relationships with key stop loss partners, integrated care management and pharmacy
benefits solutions as well as consumer-driven health plans.
4. Intelligent technology platform
It’s not just about administering your plan, it’s about managing it. At
UMR, we provide customized, on-demand reporting and in-depth plan analysis, allowing customers to
make better, informed decisions about their benefit plans. In addition, online resources and
predictive modeling for proactive health and wellness programs provide the flexibility and value
our clients demand.
5. Market-specific understanding and solutions
At UMR, we can deep-dive into specific industries, drawing upon our
experience and insight, to offer clients tailored approaches that work for their business. And, our
flexibility gives us the ability to customize benefit plans to the unique needs of our customers
regardless of the industry
in which they operate. |
