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Retiree administration
Simplifying administration while saving you money


Multiple years of double-digit expense increases on retiree populations continue to plague employers. Retiree benefit administration requires an understanding of the challenges faced by today’s plan sponsors. At UMR, we get it. We should, we’ve been administering Medicare supplement plans for more than 20 years. That’s why we are committed to offering valuable services to plan sponsors while providing first-class customer service to retirees.
 
We work closely with employers to put together a cost-effective benefit solution that meets their needs. Our robust platform allows us to automate and accurately process a wide variety of plan designs and coordination types as well as split family plans. The result is industry-leading auto-adjudication rates that provide significant administrative savings for plan sponsors. In addition, we offer:

  • Medicare crossover (A and B) for automated receipt of Medicare claims and COB information

  • Individual billing of retirees and eligibility assistance

  • Reporting, benchmarks and online tools to help you manage your plan

  • Experience and scale – we serve approximately 300,000 Medicare-eligible retirees (carve-out groups ranging from 100 to 35,000)

  • Value-added services such as Health Information Call Line, Medicare UM…and more

  • Wise Choice – pharmacy assistance/consultation available

  • Integrated Rx-major medical plan administration available

  • A smooth transition process with a dedicated implementation coordinator (supports carve-out position)

  • Dedicated account managers who understand the uniqueness of retiree plans
 
UMR knows administering health benefits for retiree populations also takes patience and compassion. So, we’ve simplified retiree administrative processes and deliver benefits in a manner that’s easier for retirees to understand. Our designated claim processing and customer service teams receive training on a variety of topics specific to the senior market. And, UMR also provides member communications, such as ID cards,  EOBs and Web content, that are easy to read and understand.
 
At UMR, we work with plan sponsors to understand their benefit needs and develop a plan that not only works for them, but also for their members.
 
 
 
 
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