Terms and Conditions of Use UMR's Internet Site
Required Agreement for umr.com Users

Online Service Agreement

Please read this agreement carefully before accessing or using our Internet service. By accessing or using our service, you agree to be bound by the terms and conditions set forth herein, and acknowledge that you understand all terms and conditions.

If you do not agree to be bound by the terms and conditions of this agreement, including the Privacy Information Notice incorporated by reference here, you are prohibited from accessing or using our Internet service. The following paragraphs on this page, in connection with our Privacy Information Notice published at www.umr.com describe the terms and conditions by which we offer you access to our services.

We maintain this site for you to use appropriately and within the scope of your lawful interest.

Use of the terms "our" or "us" or "we" throughout this document shall include UMR and/or our subsidiaries, affiliates, employees, agents, and contractors involved in creating, producing, or delivering the site to your computer. The parent company of UMR is UnitedHealthcare, with headquarters in Minneapolis, MN. Products, services and organizations mentioned on the site are owned and controlled by UnitedHealthcare unless otherwise specifically noted.

We may modify this agreement at any time with or without notice to you, and such modification will become effective immediately. We may revise the Terms and Conditions of Use at any time by updating this site. You are bound by such revisions and therefore you should review this agreement from time-to-time.

Please feel free to browse, communicate with, and otherwise use the site. At the same time, please keep in mind that your access to this site is subject to the terms and conditions we establish ("Terms") as well as all applicable laws.

Our Organization

Our Web site links to UMR service organizations including Avidyn Health, Innoviant, JW Hutton, BP Inc., and ppoONE. Our Web site also links to contracted vendors that are not part of UnitedHealthcare, including Protocol Driven Healthcare, Inc. (PDHI) and Subimo. You will be notified when Terms and Conditions of access and use change. We also link to certain Web sites operated by organizations that we are not contracted with.

No Warranties

We use reasonable methods to include accurate and up-to-date information on the site. We do not warrant that access to www.umr.com  will be uninterrupted or error free. You agree to use our site on an "AS IS" and an "AS AVAILABLE" Basis.

Because of the possibility of human and mechanical error as well as other factors, we disclaim any implied warranty of any kind, including representation about its accuracy, completeness, appropriateness or fitness for a particular purpose, merchantability, non-infringement of third party right, and freedom from computer virus. Please note that some jurisdictions may not allow the exclusion of implied warranties so some of the above exclusions may not apply to you.

You assume full responsibility for using the information on this site and or supplying us with reliable means to contact you should you agree to certain services. You understand and agree that we are neither responsible nor liable for any claim, loss, or damage resulting from its use. All faults as to satisfactory quality, performance, accuracy and effort remain with you.

Usernames and Passwords

The username and password you create is for your use only and will give you access to secured areas of the site. By giving us the personal information necessary to create a username and password you are opting in to the collection and use of your personal information by us or our contracted service providers. Without your unique username and password, you will be unable to access these secured areas. If you disclose this username and password to anyone else, they may be able to access the Explanation of Benefits (EOB) information for you and your dependents. The act of your sharing of your username and password will be deemed to be authorization of this disclosure.

If you are not the person whose social security or member ID number is being used to access information on our system, please be advised that this may constitute a fraudulent act. The Identity Theft and Assumption Deterrence Act of 1998, makes identity theft a federal crime with penalties up to 15 years imprisonment and a maximum fine of $250,000. (Title 18 USC 1028)

Your Idea Submissions to Our Site

Apart from personal information, which we address through our Privacy Statement, information you submit to us through our site or otherwise, will become and remain our property. You agree that we are free to use, for any purpose, any ideas, concepts, expertise, or techniques contained in the information you provide.

Your use of this site allows us to gather certain limited information about you and your usage of the site. You agree and consent to our use of such information in aggregated form. UMR shall use such information in compliance with applicable law and the privacy statement located on this UMR Web site.

Product Descriptions

The product descriptions if any provided on http://www.umr.com are not intended to constitute offers to sell or solicitations in connection with our products and services. Some products may not be available in all jurisdictions. If you are interested in a particular product, please contact select “Sales” from our contact us page for a complete description of the product, its availability, and any limitations that may apply.

Any summary of services contained within this UMR Web site is general in nature only. The actual provision of services is determined and governed by the terms and conditions of the service agreement contracts supplied by UMR.

Our mention of specific products or services at this site does not constitute or imply a recommendation or endorsement by us, unless we explicitly state it.

Advertising

UMR may display all of its brands on the Web site. UMR does not accept funding from any outside source for advertising or sponsorship on our Web site.

Downloading Software from our Site

We may allow you to download some software from our site. We license the software, including all files, images, and data it contains or generates (collectively called "software") to you only for your own personal use. We do not transfer the title to the software to you; we retain full and complete title and all intellectual property rights therein. You may not sell, distribute, decompile, reverse engineer, dissemble or otherwise reduce the software to any other form whatsoever.

Links

We provide links to other sites solely as pointers to information on topics that may be useful to you. UMR does not endorse, investigate, verify, or monitor the content, accuracy, or opinions expressed on other Internet sites hyper-linked to this UMR Web site, nor does the information found on these sites necessarily represent the views of UMR. We also do not warrant that these sites are free from any claims of copyright, trademark, or other infringement of the rights of third parties, or that such sites are free of computer viruses.

If you try one of these links, you will leave our site (but you can return with your browser's "back" button).

Notice: no link, be it hypertext, text, banner, logo or a contextual link may be made to any part of this Site without the prior written permission of UMR.

Health Content

The information on these sites is not a substitute for professional health care, nor is it in any way to constitute medical advice and should not be relied upon for medical diagnosis or treatment. You should never disregard medical advice or delay in seeking it because of something you have read on these sites. For personal medical guidance, please consult your physician.

In the event of an emergency, seek immediate medical attention from your physician.

It is our policy to provide reliable and current information about general health, the maintenance of health and a wide variety of diseases and medical conditions. We will not make claims of therapeutic benefit without reasonable, research-based evidence, nor will we deliberately provide false or misleading information, whether provided by us or obtained from others. Self-assessment tools will include a description of the evaluation process as well as the date of the last review or update.

We will disclose the names of the author and/or sources of all health content, and the date the content was created or updated. Further, we will also disclose commercial sponsors of health content if applicable. Where we allow registered nurses to provide services to users, we will design our Internet health services to enable registered nurses to adhere to professional ethical principles in the online environment. We will provide the credentials, qualifications, and professional licensure of persons responsible for providing services to users on our health Web Site, if applicable. All health professionals involved in providing services to users and health content are required to submit their professional license upon hire and thereafter as applicable by licensure guidelines so that we are notified of licensure maintenance.

Health Content from Sources Other than UMR

We will clearly indicate when the site you are visiting for health content is an outside source. When you use any of these sources, you are subject to their terms and conditions, including their privacy statment.

Protocol Driven Healthcare, Inc. (PDHI)

If this is a menu option, UMR will transfer you seamlessly to this secured site, which is not part of the UMR site, nor owned or controlled by UnitedHealthcare. When you use the PDHI site, you may then be subject to their terms and conditions, privacy policy and related items. You will be required to accept these terms before entering and using this site.

When you provide you or your covered dependent’s personal information and preferences on the Protocol Driven Healthcare, Inc. site, you will be able to access customized tools to help you track and manage your own health. Your information will be used to personalize the Protocol Driven Healthcare, Inc. site as well as your own secured Personal Home Page. Your information may also be used to identify you as a potential candidate for one of UMR's health management programs. Information you enter onto the site may be viewed by our health care professionals in order to assist them in helping you manage any health conditions you may have. By approving this agreement, you are authorizing access for such purpose. By continuing on from this point, you agree that UMR may share information with Protocol Driven Healthcare, Inc., and likewise, that Protocol Driven Healthcare, Inc. may provide your data back to UMR. Any information provided by you to Protocol Driven Healthcare, Inc. is subject to Protocol Driven Healthcare, Inc.’s terms and conditions which we recommend you read and understand. Your information will not be sold or used for marketing purposes.

PDHI Chat Rooms and Forums:
This shall apply specifically to the chat rooms named in the Links - Interactive Health and Wellness section of this agreement and shall apply in whole or in part. Chat rooms shall be defined as a web space provided for the use of various simultaneous users that is operated in a public forum. This forum is not confidential nor is it proprietary. You are hereby notified that the chat room may be monitored or recorded.

Respect for others is required. If you use a chat room, you are solely responsible for your own communications and the consequences of posting those communications. We do not assume any responsibility for the consequences of any chat room communications on or arising from use of the web space. In cases where you feel threatened or believe someone else is in danger, you should contact your local law enforcement agency immediately. In consideration for being allowed to use the chat rooms, you agree that the following actions shall constitute a material breach of these Terms and Conditions of Use:

• Disrespecting the privacy and views of others;
• Using the Web Site for commercial purposes, including the promotion of any specific goods or services;
• Posting obscene, defamatory, harmful or knowingly false information;
• Using the Web Site for unlawful purposes;
• Impersonating another person;
• Allowing any other person or entity to use your identification to post or view comments; and
• Posting material that infringes on the copyright or other intellectual property rights of others or the privacy and publicity rights of others.

Use the chat rooms at your own risk. We are not responsible in any way for the information compiled in the chat room, however we reserve the right to remove or censor communications or users from the chat room that are or can be alleged offensive, illegal or otherwise inappropriate. Such action will be taken without notice. We do not screen communications in advance and are not responsible for screening, editing, or monitoring material posted by users or any other person or entity.

Subimo Web Site

If this is a menu option, you will be transferred seamlessly to this secured site, which is not a part of the UMR site, nor owned or controlled by UnitedHealthcare. When you use the Subimo Web site, you may then be subject to their terms and conditions, privacy policy and related terms. You will be required to accept these terms before entering and using this site.

Important Notice on Other Web Sites

UMR is not wholly responsible for the Health Content contained on these outside Web sites. This information is provided as a service to our clients. The information provided through these links about current medical procedures, services, pharmaceuticals, medical devices and other treatment and therapies may not be covered under your health plan and is not meant to represent terms of your health plan or imply coverage in any way.

Use of Web Site Content

You are hereby granted a nonexclusive, nontransferable, limited license to view and use information retrieved from this site provided solely for your personal information, education, and non-commercial use, and provided you do not remove or obscure the copyright notice or other notices.

Except as expressly stated, no part of this site, including but not limited to materials retrieved therefrom and the underlying code, may be reproduced, downloaded, disseminated, published, stored or transferred, in any form or by any means, without our written permission. Any special rules relating to the use of certain content on the web site shall be stated elsewhere on the site, and are incorporated here by reference.

The web site content is protected under US and foreign law. All right, title and interest (including all copyrights, trademarks and other intellectual property rights) of this site belongs to and is controlled exclusively by us. In addition, the names, images, pictures, logos and icons identifying our products and services are proprietary marks that belong to us. Except as expressly provided, nothing contained herein shall be construed as conferring any license or right, by implication, estoppel or otherwise, under copyright or other intellectual property rights. All rights not expressly granted are reserved to us and our affiliates.

You are here by notified that any inappropriate use of our web site content may result in restricting your ability to access and use this site. Further, we may require that you destroy all information obtained from the site. Depending upon the severity of the violation, we may report you to authorities.

Governing Law; Legal Jurisdiction; and Statute of Limitations

The laws of the State of Wisconsin govern this Agreement, without regard to conflict of law principals, your access to and use of our site and the Terms of this Online Service Agreement. You submit to the exclusive jurisdiction of the courts in the State of Wisconsin and waive any jurisdictional venue or inconvenient forum objections to such court.

Before seeking legal recourse for any harm you believe you have suffered from your access to our site, you agree to give us written notice specifying the harm and 30 days to cure the harm after providing such notice. In the event that you believe our site has irreparably harmed you, you agree to inform us and to give us thirty (30) days to cure the harm before initiating any action. You must initiate any cause of action within one (1) year after the claim has arisen, or you will be barred from pursuing any cause of action.
 
By maintenance of this UMR Web site, UMR shall not be considered to be subject to the jurisdiction of any governmental authority in which the user, any linked site or vendor or Internet provider resides.

The governing law of other sites UMR links to will vary. By accepting this agreement, you acknowledge that the management of these sites may designate their own governing law and legal jurisdiction and agree that they may determine governing law and legal jurisdiction at will and in their own discretion.

The Digital Millennium Copyright Act

UMR may terminate your access to our online services if we determine in our sole and absolute discretion that you are involved in infringing activity, including alleged acts of first-time or repeat infringement, regardless of whether the material or activity is ultimately determined to be infringing. UMR and its service providers (including linked sites) accommodate and do not interfere with standard technical measures used by copyright owners to protect materials. You should assume that the materials found on this site and linked sites are copyrighted and must honor those copyrights. You may not sell, reproduce, distribute, modify, display, publicly perform, prepare derivative works based upon, report or otherwise use any material for any public or commercial use.

We have implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Digital Millennium Copyright Act. Any written notice regarding any infringement of copyright or of any other proprietary rights should be sent to customer.service@wausaubenefits.com and should include the following information:

• A physical or electronic signature or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed or the person defamed.

• Identification of the copyrighted work claimed to have been infringed or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

• Identification of the material that is claimed to be infringing or to be the subject of infringing activity, including information reasonably sufficient to permit us to locate the material.

• Information reasonably sufficient to permit us to contact you, such as your address, telephone number and/or electronic mail address.

• A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright or other proprietary right owner, its agent, or the law

If you choose to access www.umr.com  from outside the United States, you do so on your own initiative and are responsible for compliance with US and local laws, if and to the extent that local laws are applicable. Software is subject the US export controls. No software may be downloaded or otherwise exported or re-exported into or to a national resident of Cuba, Iraq, Libya, North Korea, Iran, Syria, or any other country to which the US has embargoed goods, or to anyone on the US Treasury Department list of Specially Designated Nationals or the US Commerce Department’s Table of Deny Orders. You represent and warrant that you are not located in, under the control of, or a national resident of any such country or on any such list.

Minors & Child Online Privacy Protection Act

We provide this site as a service to our registered users and to adult guests. We do not intend to attract children to our site or to gather activity information regarding users who may be children. If you allow your minor child or a child for whom you are legal guardian to access and use our online services, you are solely responsible for their access and use, online conduct, and any consequences.

Children should be supervised by an adult User when on this Site because the content, although not harmful, can be complicated and difficult to understand. If a User allows their minor child or a child for whom the User is a legal guardian to access and use our online services, the User is solely responsible for their access and use, online conduct, and any consequences.

Legal Advice

The information and materials contained in this UMR Web site are offered for informational purposes only. It is not intended to be nor does it constitute legal advice. For specific questions about your company's legal obligations contact your own legal counsel.

Online Service Agreement Termination

Either party may cancel this Agreement at any time, though the terms and conditions agreed to during the term of this agreement will survive termination of the agreement. We may immediately issue a warning, temporarily suspend, indefinitely suspend, or cancel our Agreement with you and your access if, in our sole discretion, you breach this Agreement. Upon termination of this Agreement, you agree to destroy all materials obtained from our site, as well as all related documentation, copies, and installations, whether or not made under this Agreement.

Limitations on Liability

By using our site, you accept at your own risk that the Internet may not perform as intended despite our best efforts, your best efforts, and the best efforts of our and your Internet service providers.

We will not be liable for any delay, difficulty in use, inaccuracy or incompleteness of information, computer viruses, malicious code, loss of data, compatibility issues, or other technical issues. Furthermore, we will not be liable if someone has advised us of the possibility of such damages or loss, and/or someone has informed us of a problem with the site or its content.

In no event will UMR, its subsidiaries or affiliates, employees, officers, directors, agents, licensors and suppliers, be liable for any damages as a result of your using this site. These damages include without limitation, direct, indirect, special, consequential, incidental, or punitive damages. You use the site at your own risk.

We are not liable for losses, expenses, or taxes (1) Arising in connection with this UMR Web site or its links, (2) Arising out of the use of or inability to use the information or materials contained within this UMR Web site, or (3) Arising in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if UMR is advised of the possibility of such damage, loss, expense, or tax. UMR is not responsible for any manipulated, altered, revised or printed versions of the information and materials provided within this UMR Web site or any linked site.

Site System Integrity

You may access umr.com and our system for noncommercial, ordinary purposes. You may not use any device, software, routine or agent to interfere or attempt to interfere with the proper working of our site. You may not take any action, which imposes an unreasonable or disproportionately large load on our infrastructure.You may not disclose or share your password to or with third parties or use your password for any unauthorized purpose. You may not attempt to log in with a User ID other than your own.

We do not guarantee continuous, uninterrupted access to our services and operation of our site. Numerous actions beyond our control may interfere with our site.

Integration and Severability

In the event that we fail to enforce any of our rights under this Agreement, or applicable laws, it shall not constitute a waiver of such right or any other right(s). Any rights not expressly granted herein are reserved.
This Agreement and its companion Privacy Statement constitute the entire agreement between you and us pertaining to our site.

A court, or other tribunal of competent jurisdiction, may hold that a provision of this Agreement is unlawful, void, or for any reason unenforceable. In that event, the provision will be deemed severable from this Agreement and not affect the validity or enforceability of the remaining provisions. We will replace the unenforceable provision by an enforceable provision that comes closest to the intention of the underlying unenforceable provision.

Contact Us

We invite you to contact us through the Internet. We will respond to you promptly--generally within 24 to 48 hours from original receipt. However, where circumstances warrant, additional time is allowed.