How can we help you?
UMR/POMCO's customer service department
Phone: 1.888.477.9307
Monday through Friday
7 a.m. to 5 p.m. CST (8 a.m. to 6 p.m. EST)
TTY/TDD users call 1.866.256.7256
Phone: 877.559.2955

For information on COVID-19, please see the following websites:
Information on COVID-19 from the Centers for Medicare & Medicaid Services

The Tennessee Plan

Getting started
Welcome State of Tennessee retirees with Medicare! UMR/POMCO, a UnitedHealthcare Company (UHC), wants to help you make the most of The Tennessee Plan, Supplemental Medical Insurance for Retirees with Medicare. This site has been developed specifically for State of Tennessee retirees with Medicare and provides information about the supplemental medical plan available to you.
Take a video tour of UMR’s online services
Glossary of health terms
Welcome to The Tennessee Plan flier
The Tennessee Plan Premium Notice
Information on COVID-19 from the Governor of the State of Tennessee
Your plan options
2021 Plan summary of benefits
2021 Plan handbook
About Us
UMR is a third-party administrator (TPA), hired by your employer, to help ensure that your claims are paid correctly so that your health care costs can be kept to a minimum and you can focus on well-being.

UMR is not an insurance company. Your employer pays the portion of your health care costs not paid by you.

UMR is a UnitedHealthcare company.
©2019 United HealthCare Services, Inc.

Explore our library of informative videos on the UMR YouTube channel