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Making a Difference!

Wausau COBRA Team
Front row: Donna Daniels-Reed, Kari Dahlke and Faye Cantrell. Back row: Leah Zastrow, Lauralee Syring, Wendy Sternberg, Char Marcell and Sharon Charlier.
Location:  Wausau, WI
Division:  UMR

This Wausau COBRA team stayed focused while handling a tidal wave of COBRA calls—ensuring that they did not compromise their quality of service.  They addressed each caller as if their call was the most important call. The team made certain each call was handled right the first time—
eliminating time consuming follow-up calls. Thank you for maintaining an efficient work process during a stressful time!

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