Health management

Support resources
Whether you feel healthy, are looking for some health information, or are trying to manage a health condition, you will have access to personal services and clinical support that may meet your unique health care needs. Below are just a few of the programs available to UMR members. 

Have questions? Once you’re a member, just call the number on the back of your health plan ID card.


Get answers to your healthcare questions with a call or email

We are your source for information!  Trying to understand your health plan benefits can often be confusing. Now you have an Advocate on your side. Advocate4Me is your one-stop-shop for help with your questions. Whether you call or email us, you’ll be connected to an Advocate whose goal is to help you get the answers and information you need to make the most of your health plan.

How can we help you?

  • Want to learn how to get the most out of your medical plan? We’ll help walk you through your coverage and answer any questions you may have.
  • Concerned about a recent diagnosis? You’ll get the time, attention and information to help you make decisions for yourself or a family member.
  • Need help resolving billing or claims issues? We’ll help you get to the bottom of it.
  • Looking for a doctor? We’ll provide you with information so you can make an informed choice. And we’ll even make your appointments. Advocate4Me is included with your UMR medical plan – there’s no additional cost to you.



» To contact an advocate
Call the member phone number listed on your health plan ID card, or email us at

Important: Please do not send confidential information in your first email. An advocate will respond to your question using a secure system.


If you have personal or work related issues

Whether you are struggling with stress or depression, dealing with loss and more, help is here. Your Behavioral Health benefit will give personal and private support and it’s available around the clock anytime you need it. You also get a private website,, to help manage your health and well-being anytime. You can:


  • Find professional care, including clinicians
  • Access self-help programs, therapies and tools
  • Search for well-being articles and other resources and more


» Visit to learn more


Transition of care

If you are new to UMR and are currently receiving treatment for a specific medical condition by an out-of-network provider, we don’t want to disrupt that care.

That’s why we offer Transition of Care, which lets you continue to receive care - for a limited time - as we help you make the change to a network provider.

To learn more about Transition of Care, and to learn if you qualify, download this helpful form and application.


» Learn about Transition of Care (PDF 82KB)
» Transition of Care Form (Word doc 59KB)


Get your preventive care guidelines


A big part of living a healthy life is detecting health issues early. Following clinically accepted age and gender preventive care guidelines for screenings and immunizations may help you manage your health. The interactive Preventive Care Guidelines tool makes it quick and easy to get the guidelines that may be right for you and a checklist you can use in talking with your doctor.


» Visit



You can work with a wellness coach

If you have health risks, our online health coaches can offer you support. They can help you set up a personal plan to help you and coach you along the way.